Please email us at [email protected] with your order number and the reason(s) you wanna return. Kindly note that original packaging is required for all returns. Items without original boxes/materials may be refused Once we receive your email, our Customer Service Team will contact you directly within 24-48 hours. To process your return, our team may need you to provide photos or videos depicting the issue, which are required for any damaged or defective product. If your order is eligible for return, we will inform you of any issues related to the return process and any potential shipping fees that may arise. We will arrange a pickup with our delivery carrier for most returns. In certain cases, you may be asked to drop off the item at a designated carrier location for faster processing. Refunds will be issued to the original form of payment within 48 hours once we receive your returned products. Depending on your financial institution, it may take up to 20 days to receive your refund.