All orders ship for free across the USA! If you're charged duties or tariffs, it's on us. A properly maintained pillow should require cleaning approximately once a year, with normal use. It may be cleaned more or less often depending on use. Alternatively, you may have your pillow dry cleaned or professionally washed by a reputable cleaner that specializes in cleaning Gel Microfiber products. Small spots or stains may be removed by holding the fabric away from the filling and using warm water and mild soap. To dry, use a hair dryer on low heat.